FAQ – myKakak

Frequently Asked Questions

1. Who can apply for FDW?

All Singapore citizens, Permanent Residents and expatriates (holding valid employment or work passes), having a valid reason to employ a Foreign Domestic Worker (“FDW”) at their residence, are eligible to apply. However, it shall be subjected to MOM approval. For expatriate employers, they have to declare that their family members are living with them upon application.

To be eligible, you must:
- Be 21 years old and above
-Not be an undischarged bankrupt
-Have the mental capacity to fully understand and discharge your responsibility as an employer.

MOM will also consider your financial ability to hire, maintain and upkeep the FDW in an acceptable accommodation.
If you are a first time FDW employer, you must attend an Employer Orientation Programme (EOP) before you apply for an FDW.

2. What is the current levy?

Employers are required to pay a Foreign Domestic Worker monthly levy of $265 (normal) or $60 (concessionary). Levy charges begin on the fifth day after the FDW arrival in Singapore, including the day of arrival.

Levy Payment should be made via GIRO only. The FDW’s Work Permit (WP) will be cancelled if the employer fails to maintain a valid GIRO account. Employers can view their levy bills online using the Internet Foreign Worker Levy Billing (iFWLB) System via SingPass.

3. Who is responsible for the medical expenses of my domestic helper?

Under Work Pass Condition, the employer will be responsible for these expenses at all time. They are required to bear the full cost of the medical care, including hospitalization and are not allowed to pass this cost to their maids.

As medical occurrence and fees can be rather unpredictable, we would strongly advise employers to purchase a comprehensive coverage for their maids to ensure these costs are covered for. Always consider upgrading your insurance plan to get a higher medical coverage.

4. Can I get refund on the maid-levy paid during the period that my maid goes on home leave?

Yes, you can get refund for the maid-levy paid for the period your maid is not in Singapore. You can go to any CPF branch, and produce your maid’s passport to support your claim for refund.

5. I wish to transfer my domestic helper, what are my responsibilities?

Under the Work Permit Conditions, so long as the work permit is under the employer, he/she is legally responsible for the FDW even though consent was given to the FDW. All responsibilities will cease only when the work permit has been cancelled of FDW has been transferred to the new employer. As such, you are still liable for the food & lodging including medical expenses for the FDW.

6. Am I responsible to buy an air ticket and repatriate my maid when she is the one whom initiated to break the contract prematurely?

Yes, under Work Permit Conditions, the employer shall bear the full cost of repatriation at all times.

7. Why should I approach a maid agency?

When you wish to hire a domestic helper, there are several procedures to follow. From picking the girls upon arrival till the work permit is issued, all these chores are time-consuming. By engaging a maid agency, it will help to save so much of your time. We will act on your behalf to save you all the hassle. At myKakak, we provide reasonable and affordable pricing.

myKakak’s Quality and Service Control

1. What is your diligent process when selecting the domestic helpers for employment in Singapore?

Our experienced staff personally interviews the domestic helpers. This is done through thorough checks on their background, work and education history, as well as ensuring health screenings for each individual are completed. Only then would we include them in our list of domestic helpers selections.

Based on your requirements, we will ensure that the selected domestic helpers go through the relevant and detailed trainings before arriving to serve your needs. The domestic helpers are first recruited by our provincial recruiters and then transported to Training Centres. At the training centres, only those applicants that are considered suitable by the standards set by the Ministry of Manpower in Singapore (MOM) will be shortlisted for the first round. Applicants must further meet the preliminary physical, mental and attitude requirements set by our agents before they can proceed for the second round selection.

Those domestic helpers selected will go through the training programmes in the designated training centres. It is here that those with undesirable work attitude and poor learning capabilities will be disqualified. Essentially, only good candidates will be offered a job in Singapore.

2. Can I interview the domestic helpers even if they are not in Singapore?

Sure you can! myKakak does offer webcam for choice of FDW not in Singapore, so to facilitate the selection. Due to the accessibility of some remote centers, prior notice is required for arrangement of such interview.

3. Can I book the domestic helper before coming down to make full payment?

Yes, you can book a domestic helper for up to 5 days by placing a refundable deposit of $500.

4. Will the placement fee be refunded if I find that the maid not suitable?

Yes, the placement fee will be refunded within 1 month.

5. What happens if the domestic helper I employ from myKakak does not match up to my expectation?

Inevitably, some qualified domestic helper may not be found to be suitable for employers due to personality or compatibility issues. In such instances, we do provide counseling services to the domestic helper and advisory service to the employers. After the necessary assessment, if the existing domestic helper needs to be transferred, we will provide the employer replacement as soon as possible.

6. What after-sales service can I expect from myKakak?

We provide loyalty programmes and a full-range of services that includes renewal of work permit and passports, home-leaves, endorsement of embassy document, replacement of domestic helper, upgrading skill courses, counseling of the domestic helper, arrangement of air-tickets, and repatriation of the domestic helper upon completion of their contracts.

7. Any advance payable and would the advance be refundable in the event the domestic helper is returned?

We have a refund policy on the balance of the advance payment in the event the domestic helper is returned and successfully transferred to a new employer. This policy is conditional upon the employers not breaching any of the clauses stated in the service agreement between the employer and the agency.